Shipping Policies

All orders are shipped through USPS or UPS.

That Template Shop is not responsible for any damage or loss which may occur during shipping, but we will work with you to find the best solution to help cover any loss. If you need to file an insurance claim your post office may require you to appear in person to explain the loss and show the damaged items and all of the packaging materials. Unfortunately, we cannot file the claim for you- it is must be done through your local postal authorities. 

We really do our best to ship your orders with efficiency and care. Templates are heavy and fragile- we work hard to ensure your template will arrive undamaged so we take extra time to pack your order with bubble wrap and extra cardboard for protection.  Templates are custom cut for you in the sequence that orders are received. Please visit our home page here for information on our current turn-around time- it is displayed on the top right of the page.


FREE SHIPPING offers apply to United Stated orders only, calculated by the pre-tax sales amount. Please select this option during checkout if your order reached the qualifying amount and you live in the US. If your order did not qualify for free shipping but our system did not add shipping charges, we may contact you to to collect the shipping costs. Free shipping will typically be UPS Ground or USPS Ground.


If you would like a shipping quote before you order please email and please provide your shipping address and the items you would like to purchase for an accurate quote.  

Regrettably, we are currently unable to ship to the UK


Shipping insurance is included for all orders. If you need to file an insurance claim please refer to our refund or replacement policy here.

VAT Tax or Other International Taxes and Shipping Options:

That Template Shop is not responsible for any VAT or other charges your country's postal authorities or others may impose. Please do not ask us to claim a lesser value or gift status on the customs form; we declare actual value on customs forms as is legally required.

If there is a significant price difference for large packages, we may ship through UPS.  If your order plus packaging exceeds 13 ounces we cannot ship it First Class mail.  Parcel Post is no longer available-it has been replaced with Retail Ground which is similar in cost to Priority Mail without the benefits of insurance or faster shipping so we will not use it.  Media Mail is not an option for our products. For other questions regarding USPS shipping services please visit their website here. We will provide you with a confirmation # guaranteeing your items were shipped.